In addition, the Maxon App will either show that you own a perpetual license or a partial license.

Repeat steps 3-4 until you’ve registered all serial numbersĪfter your serial numbers have been successfully registered, the red X watermarks will disappear.

Launch the Serial Registration Tool through the Maxon App (see above).

If you bought your Red Giant and Trapcode tools at Toolfarm, this is the easiest method. This email address is also known as your Red Giant ID

Enter the email address that was used to make purchases at.

If you bought your licenses through, this is a good option for you.

Enter your Red Giant ID and Password and the tool will pull them from your account.

When you launch the Serial Registration Tool, you will see two options for importing serials:

The Serial Registration tool imports your old serial numbers into the Maxon App so to license your products. This will open the Serial Registration Tool. Choose Import Serial Numbers… from the flyout menu.The Maxon App does not use serial numbers but you can add your serial numbers. You see a watermark on your footage (a big red X).Yes, but products purchased before January 2021 from Toolfarm or Red Giant are not immediately linked to your Maxon account. Products purchased prior to January 1, 2021, will need to be reinstalled in order for them to be licensed properly. The Maxon App is built on new licensing technology.Once you’ve completed that process it’s recommended that you delete the Red Giant App Manager. We have included a tool that will allow you to migrate all your serial-based purchases. If you are a Red Giant customer that purchased products prior to January 1, 2021, you’ll need to setup a MyMaxon account to use the app.The V2 version will include an RLM license that integrates all products.

You can choose not to use the Red Giant app or uninstall it completely.

Installing and running the new app will take over the old Red Giant Application.

Import serial numbers: Bring in any old perpetual RG serial numbers.

This fixes 90% of the problems you might encounter in Red Giant Apps. It is usually the first recommendation support gives for stubborn problems. Reset Configuration allows you to run a Level One Clean, deletes the database, and allows you to do a fresh install. Reset Configuration: This is often used for troubleshooting, such as when plugins aren’t showing up.Account Settings: Goes to MyMaxon account portal.Connect to support: This lets you to start a support ticket.Create Error Log…: Error logs for all apps.

Maxon trapcode suite