Increasing sales by providing personalized recommendations and suggestions.

24/7 support: Viber chatbots can provide 24/7 customer service, which can be extremely beneficial for companies who want to offer excellent service.Customer service tasks automation, such as answering FAQs.There are many benefits of using Viber Chatbots for companies, some of which include: Viber Chatbots is another powerful tool to use in customer service. An API is available, making it easy to connect and start conversations with your customers in no time. Getting started with Viber Business Messages is easy. In fact, messages that include rich media, images or stickers tend to get better engagement and results. Promotional messages are a great way to keep your customers informed about product updates, special offers and promotions.ĭifferent types of Viber Business MessagesĪ great thing about the use of Viber Business Messages for customer service is that you don’t need to limit them just to text.Transactional messages keep your buyers updated about the status of their order, be it purchase, delivery or a bank transaction.Conversational messages let you have a dialogue with your customers, and not just be a one-way communication.There are three types of Viber Business Messages, and all fit well to customer service needs. You also know that it can be a challenge to provide the best possible assistance. If your business is like most, you know that customer service is important. Simply put, Viber Business Messages is a way for companies to communicate with their customers in real time via their official Viber business account. A suite of tools to improve customer service: Viber Business Messages and Viber Chatbots

This means that you can respond to customer queries quickly and efficiently, and you can also keep track of all your customer service interactions in one central location. Viber is a great choice for medium and large businesses, and it offers a variety of features that can help you deliver an excellent customer service experience, stay in touch with your customers and provide them with the support they need.Īffordable and easy-to-use, Viber Business Messages lets you easily manage all of your customer service conversations in one place. Did you know that 73% of customers prefer messaging with businesses? If you're looking for a messaging solution for your business that has a focus on customer service, then you should definitely check out Viber.

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